FREQUENTLY ASKED QUESTIONS

ABOUT OUR MEDICAL TRANSCRIPTION SERVICES

1. How to become our respected client?
  Very simple! It will take only 5 minutes from your precious time. First visit to our home page, click on Registration & kindly fill it completely and submit it .We will respond you within 24 hours, via E-mail.
 

2. How to use 800 dictation number?

i.   Just dial 800-321-8535 to access idig .
  ii.  Enter your ID number i.e. ---- followed by the "#" key.
  iii. Enter your account PIN number i.e ---- followed by the "#" key.
  iv. idig automatically starts recording immediately following the confirmation tone.

If the user enters the pause state, by pressing 5 from the keypad or after 90 seconds of dead time, the following prompt will be played: "not recording press 2 to resume dictating". This message will be played at specified intervals for a minute and a half before you are disconnected.

idig presents several options for starting a new dictation. Some users require a confirmation number for each dictation, while others simply proceed directly to the next dictation. To receive a confirmation number for the current dictation and then launch a new dictation, press 0 (zero) on the telephone keypad. Otherwise, press 8 from the keypad to go directly to the next dictation. Authors should get the confirmation number to assist in tracking of dictations.

Complete Key for Default Emulation

** Play confirmation number.
0 Play the confirmation number and launch the next dictation.
1 Go to the beginning of the dictation and play.
2 Start record.
3 Go to the end and stop.
4 Incremental rewind.
5 Pause.
6 Incremental fast forward.
7 Play.
8 Launch the next dictation.
9 End the idig session and disconnect.

3. Which digital handheld recorder do you recommend and how much it costs?
  We recommend digital recorders that are very easy to use and are competitively low priced from Olympus (model: DS330), Uher (model: DH10), Sony, Voice IT, etc. Their prices range from approximately $120 to $350.
 

4. How do we transfer the dictation to you?
  We upload your dictations from our DELL server machine to our web site, in your account & no one can access it without the secure password.

We can also send you your dictation to your required E-mail account. You will be responsible for security of your personal E-mail account & also space problem etc.
 

5. What security measures you have in place while dictations are moved from computers to servers and vice versa while using Internet?
  When the dictations are sent from your computers to our web site or when the dictations are download by our system administrators from our web site, our medical transcription software is 128 SSL encryption of data and/or 256-bit AES encryption of data.

6. Do you have any redundancies for your dictation servers and FTP servers?
  Our servers are built with fault tolerance - mirrored drives. A redundant system is ready in case of failure. A backup system is also ready offsite in case primary system fails.
 

7. Do you provide training to our staff and providers to get going with the setup?
  Yes, we provide thorough training to all those involved in using our software and medical transcription services. Basically our software is very user friendly and one hour is all what it takes for even a person with little or no knowledge in the use of computers.

8. What equipment do we need at our end?
  You will need a computer with Windows 98 or higher operating system with Internet Explorer 5.5 version and above. You will need broad band Internet connection for faster uploading of dictations when using handheld recorders.
 

9. What is your backup support in case of failure of primary Internet Connectivity?
  We have three different options.

Our present High Speed DSL line.
Dedicated dial up connectivity from two different ISP's

10.What is your backup Support in case of Electricity failure?
  We have A UPS supporting 25 Computers at a time, secondly we also have 7.5kv Electricity recovering generator.
 

11. Do you take up STAT work?
  Yes, we do take up STAT work at a slightly premium price.
 

12. How are your fees based on?
  Our fees are normally based on per line, but we also offer quote per page, per minute of dictation, etc., depending on client requirements.
 

13. Does your transcription staff sign non-disclosure and confidentiality agreements?
  Yes, all our transcriptionists as well as supporting staff need to sign non-disclosure and confidentiality agreements before they take employment with us and it will be in effect two years post their disassociation from our company.

14. What medical transcription quality measures you have in place?
  We have two levels of word-by-word quality check by senior editors and proffers after the dictations are transcribed by our transcriptionists. They are checked for errors, omissions, formatting, etc., before they are uploaded on our web site.
 

15. Do you sub-contract our transcription work?
  No, all your transcription is handled in-house at our office and hence we have better security measures and better control over patient information.
 

16. How long do you keep our dictation?
  We normally delete permanently the voice files every four weeks. But, it is entirely up to the clients to decide how long we should be archiving their dictations.